Terms and Conditions

Last updated on 22 June 2026

1. About Us

Lustah is an English language school based in London, United Kingdom. We provide English language courses for adults, teenagers and children.

Contact details: Address: 30 Churchill Place, London E14 5EU, United Kingdom Email: info@lustah.org Tel: +44 20 3457 8124 Opening hours: Monday–Saturday, 09:00–18:00
By using our website or enrolling on a course, you confirm that you are at least 18 years old (or that a parent or guardian is acting on your behalf) and that you agree to these Terms and Conditions.

2. Our Courses

Lustah offers the following English language courses:

• General English for adults — £172/month
• General English for teenagers — £215/month
• English for children — £260/month
• English conversation clubs — £130/month
• Preparation for international English exams — £172/month

Full details of each course, including format, duration and schedule, are available on our Services page. We reserve the right to update our courses, pricing and schedules at any time. Any changes will be published on our website and will not affect enrolments that have already been confirmed and paid for.

3. Enrolment

To enrol on a course, you may contact us via:

• Email: info@lustah.org
• Phone: +44 20 3457 8124

Before the course begins, we will carry out a placement assessment to determine your current level of English. Based on the results, we will place you in the most appropriate group. For children and teenagers, enrolment requires written consent from a parent or guardian.
Enrolment is confirmed once you have received written confirmation from our team and payment has been received.

4. Placement and Group Allocation

We group students by age and ability to ensure the best learning experience for everyone. We reserve the right to move a student to a different group at any time if we determine that a different level or group is better suited to their needs. We will always discuss any such change with the student (or their parent or guardian) in advance.

5. Pricing and Payment

All prices are listed in British Pounds (£) and are inclusive of all course materials unless otherwise stated.
Payment is due in full at the start of each monthly period unless an alternative arrangement has been agreed in writing. We accept payment by bank transfer and card. Details will be provided upon enrolment confirmation.
If payment is not received by the due date, we reserve the right to suspend access to the course until the outstanding amount is settled.

6. Cancellations and Refunds

We understand that circumstances can change. Our cancellation policy is as follows:
Cancellation before the course begins

• More than 14 days before the course start date: full refund
• 7–14 days before the course start date: 50% refund
• Less than 7 days before the course start date: no refund

Cancellation after the course has started

• Once a monthly period has begun, that month’s fee is non-refundable.
• You may cancel your enrolment for future months by giving at least 14 days’ written notice before the next payment is due.

Missed lessons We do not offer refunds or credits for lessons missed by the student. Where possible, we will try to arrange a catch-up session, but this cannot be guaranteed.
Cancellation by Lustah If we are unable to provide a course that you have paid for (for example, due to insufficient enrolments or unforeseen circumstances), we will offer you either a full refund or a place on an alternative course of equivalent value.

7. Our Responsibilities

Lustah is committed to providing high-quality English language education. We will:

• Employ qualified teachers with a minimum C1 or C2 level of English
• Provide structured lesson plans and up-to-date course materials
• Maintain a safe, inclusive and respectful learning environment
• Communicate clearly with students and parents about progress and any changes to the course

8. Student Responsibilities

By enrolling on a course, you agree to:

• Attend lessons regularly and on time
• Treat teachers and fellow students with respect
• Complete any recommended homework or self-study activities
• Inform us promptly if you are unable to attend a lesson
• Ensure that all information provided during enrolment is accurate and up to date

For children and teenagers: the parent or guardian is responsible for ensuring that the student attends lessons and complies with these responsibilities.

9. Code of Conduct

We expect all students, parents and guardians to behave respectfully towards our staff and other students at all times. We will not tolerate:

• Harassment, discrimination or offensive language of any kind
• Disruptive behaviour that affects the learning of other students
• Any form of academic dishonesty, including plagiarism in written coursework

In the event of a serious or repeated breach of this code, we reserve the right to suspend or permanently exclude a student from our courses without a refund.

10. Online Lessons

Some of our courses are available online. For online lessons, students are responsible for:

• Ensuring they have a stable internet connection and a suitable device
• Joining lessons on time via the platform specified by Lustah
• Ensuring their environment is free from distractions during lessons

We are not liable for any disruption to online lessons caused by technical issues on the student’s side.

11. Intellectual Property

All course materials provided by Lustah — including lesson plans, handouts, recordings and written content — remain the intellectual property of Lustah. Students may use these materials for their personal study only. They may not be reproduced, shared, sold or distributed without our written permission.

12. Limitation of Liability

Lustah provides English language education in good faith. We do not guarantee specific learning outcomes, exam results or language levels as these depend on the individual student’s effort and ability.
Our total liability to you in connection with any course or service shall not exceed the total amount paid by you for that course in the 3 months preceding the claim.
We are not liable for any indirect or consequential losses, including loss of earnings or employment opportunities.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy, available at lustah.org/privacy-policy. By enrolling on a course or using our website, you consent to the processing of your data as described in that policy.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. We will notify you of any significant changes by email or via a notice on our website at least 14 days before the changes take effect. Continued enrolment following the effective date of any changes constitutes your acceptance of the updated terms.
The most up-to-date version of these Terms and Conditions is always available at lustah.org/terms-and-conditions.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from your use of our services or website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
As a consumer, you also have the right to seek resolution through alternative dispute resolution (ADR). For more information, visit the Citizens Advice website at citizensadvice.org.uk.

16. Contact

For any questions about these Terms and Conditions, please get in touch:

Email: info@lustah.org Tel: +44 20 3457 8124

Address: 30 Churchill Place, London E14 5EU, United Kingdom

Opening hours: Monday–Saturday, 09:00–18:00